FAQs

Q: How long does it take to receive my order?
A: Orders typically take 7-15 business days to arrive. For example, if you place your order on June 5th and we process all orders on June 9th (Sunday), your estimated delivery date would be between June 21st and June 28th (7-15 business days).

 

Q: Are the products all handmade?

A: Sure, they are all 100% handmade and we will make sure every piece of them is freshly made for you.

 

Q: Are the cystals real and natural?

A: We source our materials directly from crystal manufacturers, ensuring they are 100% natural crystals. If you’re looking for high-quality custom pieces, feel free to contact me on WhatsApp: +44 7536153525.

 

Q: Can I combine multiple orders for shipping or pickup?
A: To avoid any mix-ups, each order is processed and fulfilled separately, so we’re unable to combine them.

 

Q: How do I measure my wrist size?
A: Wrap a measuring tape snugly around your wrist and note the size in centimeters (CM). If you like a looser fit, add 0.5 cm. For a snug fit, stick to the exact measurement.

 

Q: What if I need to resize my bracelet after I receive it?
A: No problem! Contact us on Instagram (@sparklevibejewellery). Resizing costs $5 per bracelet. You can bring it to us in person or mail it back.

 

Q: Can I resize my bracelet again if the first adjustment isn’t right?
A: Yes, we can adjust it again! Each additional resizing costs $2, as we’ll need to restring and adjust the design.

 

Q: I think there’s an issue with my product. What should I do?
A: Please send us a direct message on Instagram with photos or videos of the product. Keep in mind that natural inclusions and imperfections are normal, as crystals are formed by nature.

 

For any other questions, feel free to email us at info@sparklevibejewellery.com. We’ll respond within 3-5 business days. We’re here to help! 🌟